COMPUTER OPERATOR AND HELP DESK LEVEL TWO

Education and General Professional Experience:

High School/Vocational School diploma or GED Certificate with three (3) years of work related experience. Associated degree preferred.

Expected Expertise / capabilities:

Processes scheduled routines that present few difficult operating problems (e.g., infrequent or easily resolved error conditions). In response to output instructions or error conditions, applies standard operating or correcting procedure. Refers problems that do not respond to preplanned procedure.

From charts, narrative descriptions of the functions performed, an approved statement of the product desired, and the inputs, outputs, and record formats…reviews objectives and assignment details with higher level staff to ensure thorough understanding; uses judgment in selecting among authorized procedures and seeks assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.

Assists in the analysis of local and wide area network systems evaluating and selecting operating systems and protocol suites and configuring communications media with devices. Assists with resolving routine inter-operability problems to obtain operations across platforms including e-mail, files transfers, electronic business transactions. Configures routine systems to user environments. Supports standard hardware and software services as needed. Supports, monitors, tests and troubleshoots hardware and software problems pertaining to LAN; Maintains computer system hardware and peripherals.

Additional Experience:

A total of one (1) year of cumulative specialized experience in Life Cycle Configuration Management support for a complex integrated system.

Email Resume to sdavis@esncc.com