The delivery of IT services involves a number of management practices to ensure that services are provided as agreed upon by ESN and our customers. This includes the following four disciplines:
• Service-Level Management
• Capacity Management
• Continuity Management
• Availability Management
The practice of these disciplines include:
• Configuration Management
• Incident Management
• Problem Management
• Change Management
• Service/Help Desk
• Release Management
ENGINEERING SERVICES NETWORK, INC. | 2450 CRYSTAL DRIVE - SUITE 1015 | ARLINGTON, VA 22202
